Thank you for visiting FilterMaster.com. Please see below for our contact information and terms and condition.
Contact information:
By email:
General Question: info@filtermaster.com
Becoming A distributor: info@filtermaster.com
Mailing Address:
FilterMaster.com
21415 Baker Parkway
City of Industry, CA 91789
By phone:
909-468-5288
Our sales and customer service team is available Monday to Friday, from 8:30am to 12:30pm and from 1:30pm to 5:30pm (PST).
By Fax:
909-468-5279
Contact information:
By email:
General Question: info@filtermaster.com
Becoming A distributor: info@filtermaster.com
Mailing Address:
FilterMaster.com
21415 Baker Parkway
City of Industry, CA 91789
By phone:
909-468-5288
Our sales and customer service team is available Monday to Friday, from 8:30am to 12:30pm and from 1:30pm to 5:30pm (PST).
By Fax:
909-468-5279
Shipping Information:
Once you have placed the order online, your order will be processed and ship out within 24-48 hours.
Online order is only available for Ground shipping within the 48 contiguous states. For express shipments or if you are in AK, HI, PR or Guam, please kindly contact our customer service at 1-800-330-0388.
Refund, Returns and Cancellation Policies:
Returns:
Products may be returned within 30 days of receipt. Returned products must be in new, fully functional, and undamaged condition. Returns must include the original box, packing materials, manuals, and accessories. All returns must have a return merchandise authorization number (RMA) and will be subject to a 15% restocking fee and original shipping is not refundable.
Refund:
Once the item is returned back to our warehouse, please allow 7-14 business days for credit to be reflected back to your credit card.
Cancellation:
To cancel the order, please contact 909-468-5288 or email info@filtermaster.com ASAP. Once the product has left our warehouse, we can not cancel the order.
Damaged Shipment:
If your package arrives damaged, please contact us within 72 HOURS of delivery at 1-909-468-5288 to report any damages and arrange for a replacement. Sometimes damage from shipments may not be visible, so it is very important that you carfully check your new merchandize. If the damage is obvious upon delivery, you should refuse the shipment and note the damages to the driver. Then call us immdediately to arrange for a replacement. Damaged shipments cannot be returned for full refund or credit toward other products, only replacment of the same item.
Frequently Asked Questions:
Coming Soon
Once you have placed the order online, your order will be processed and ship out within 24-48 hours.
Online order is only available for Ground shipping within the 48 contiguous states. For express shipments or if you are in AK, HI, PR or Guam, please kindly contact our customer service at 1-800-330-0388.
Refund, Returns and Cancellation Policies:
Returns:
Products may be returned within 30 days of receipt. Returned products must be in new, fully functional, and undamaged condition. Returns must include the original box, packing materials, manuals, and accessories. All returns must have a return merchandise authorization number (RMA) and will be subject to a 15% restocking fee and original shipping is not refundable.
Refund:
Once the item is returned back to our warehouse, please allow 7-14 business days for credit to be reflected back to your credit card.
Cancellation:
To cancel the order, please contact 909-468-5288 or email info@filtermaster.com ASAP. Once the product has left our warehouse, we can not cancel the order.
Damaged Shipment:
If your package arrives damaged, please contact us within 72 HOURS of delivery at 1-909-468-5288 to report any damages and arrange for a replacement. Sometimes damage from shipments may not be visible, so it is very important that you carfully check your new merchandize. If the damage is obvious upon delivery, you should refuse the shipment and note the damages to the driver. Then call us immdediately to arrange for a replacement. Damaged shipments cannot be returned for full refund or credit toward other products, only replacment of the same item.
Frequently Asked Questions:
Coming Soon
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